Booking terms and Conditions
The terms and conditions described below are an integral part of any booking contract concluded orally or in writing, including emails between an individual or an entity (commonly referred to as “the customer”) and Le Clos du Fil Hotel (referred to as “the hotel”). These terms are governed by Vietnamese law, and the Courts of Vietnam have exclusive jurisdiction in relation to them. The conclusion of the contract between the customer and the resort, whether written or oral, implies that the customer has read, understood and accepted these following terms and conditions.
1. Rates
Rates shown on the website are indicative only, excluding VAT and are subject to change any time with or without prior notice. All rates include breakfast. Bank charges are the responsibility of the customer.
2. Capacity regulations & Children policy
Maximum occupancy per room of 03 adults and 02 children under 12 years old.
Maximum 01 child under 12 years old can share the existing bedding with parents (King size bed or Queen size bed) : free of charge for children under 6 years old and additional fee of 6 USD/ breakfast for children from 6 to 11 years old. Additional fee of 25 USD for children using an extra bed.
Extra bed for the second and third child in the room is required and charged 25 USD / bed / night.
Extra bed for a third adult sharing the room is required and charged 25 USD / bed / night.
Maximum capacity for 1 single bed is 01 adult or 01 child.
Children aged 12 and older are considered adults.
Free baby cot for children under 2 years old.
3. Reservation and payment
Unless otherwise agreed, the reservation is guaranteed when the hotel receives a deposit from 30% to 50% of the total payment, the rest of the payment must be done at least 7 days before the date of arrival.
In case of reservation within 7 days prior arrival date, the customer will pay the whole charge right after when the reservation have been confirmed.
Payment plus bank charges can be made by bank transfer or bank card via a terminal or a secure online payment system.
The customer will be responsible for all bank transfer related charges.
4. Cancellation
Cancellation from the customer
In all events except those designated as natural disasters, the customer must pay the following penalty equal to:
|
Minimum Notice Required |
Group size | |||
| Under 10 rooms | 10 – 14 rooms | 15 – 20 rooms |
From 21 rooms and above |
|
| Up to 45 days prior to the check in date |
0% |
0% | 0% |
0% |
| Between 45 – 31 days prior to the check in date |
0% |
0% | 0% |
30% |
| Between 30 to 21 days prior to the check in date |
0% |
0% | 30% |
50% |
| Between 21 to 15 days prior to the check in date |
0% |
0% | 50% |
75% |
| Between 14 and 08 days prior to the check in date |
0% |
50% | 75% |
75% |
| Between 07 and 03 days prior to the check in date |
50% |
75% | 100% |
100% |
| Within 3 days prior to the check in date or No – show |
100% |
100% | 100% |
100% |
*This policy does not apply to promotional price and in peak periods.
Cancellation from the hotel
The resort reserves the right to cancel reservation in following cases:
- The customer does not pay the balance within 7 days of arrival. In this case, the deposit is not refunded to the customer.
- In the event of force majeure such as natural disaster or unexpected situation that threatens the customer’s life and health, the resort is liable to reimburse the full amount the customer had paid.
5. Check-in and check-out times
Check in time is 2 p.m while check out time is 12 p.m. Early check- in and late check-out are subject to room availability. 50% of the room rate will be charged if the customer checks out from 2 p.m to 6 p.m while 100% of the room rate will be charged if the customer checks out after 6 p.m.
6. Governing law and jurisdiction
Vietnamese law governs the relationship between the customer and the resort, and the Courts of Vietnam have exclusive jurisdiction in relation to them.